1. Overview
This Shipping Policy outlines the delivery terms and conditions for orders placed with Tiny Harvest Microgreens LLP ("Company", "we", "us", or "our"). By placing an order, you agree to these shipping terms.
2. Delivery Areas
2.1 Service Areas
We currently deliver to select areas in and around Mumbai, Maharashtra. Delivery availability is determined at checkout based on your pin code.
2.2 Area Restrictions
We reserve the right to add or remove delivery areas at any timeSome areas may have limited delivery days or time slotsRemote or difficult-to-access locations may be excluded from delivery2.3 Out of Service Area
If your area is not currently serviced, you may contact us to request service. Such requests will be considered but not guaranteed.
3. Delivery Schedule
3.1 Delivery Days
Regular orders: Delivered within 1-2 business days of order placementSubscription orders: Delivered on scheduled days as per subscription frequencyBusiness days: Monday to Saturday (excluding public holidays)3.2 Delivery Time Slots
Morning: 7:00 AM - 12:00 PMAfternoon: 12:00 PM - 5:00 PMTime slots are subject to availability and may vary by location3.3 Cut-off Times
Orders placed before 6:00 PM may be eligible for next-day deliveryOrders placed after 6:00 PM will be processed the following business day4. Delivery Charges
4.1 Free Delivery
Free delivery on orders above ₹500Free delivery for all active subscription orders4.2 Delivery Fees
Orders below ₹500: Delivery charges as displayed at checkoutDelivery fees are non-refundable4.3 Additional Charges
Additional charges may apply for:
Express or same-day delivery (if available)Remote locationsRe-delivery attempts due to customer unavailability5. Delivery Process
5.1 Delivery Notification
You will receive SMS/WhatsApp notification when your order is out for deliveryTracking information may be provided where available5.2 Delivery Attempt
Our delivery partner will attempt delivery at the provided addressCustomer or an authorized representative must be available to receive the orderValid identification may be required for COD orders5.3 Unsuccessful Delivery
If delivery cannot be completed due to:
Customer unavailabilityIncorrect addressInaccessible locationRefusal to accept deliveryThe following applies:
One re-delivery attempt may be made at Company's discretionAdditional re-delivery charges may applyOrders not delivered after reasonable attempts will be considered forfeitedNo refund will be issued for orders that could not be delivered due to customer fault6. Product Handling
6.1 Fresh Products
Our products are fresh and perishable. Upon delivery:
Inspect the package for any visible damageReport any issues within 2 hours of deliveryRefrigerate products immediately as per storage instructions6.2 Packaging
Products are packaged to maintain freshness during transitWe use eco-friendly packaging where possiblePackaging may vary based on product type and quantity6.3 Temperature Control
We take measures to maintain product freshness during deliveryHowever, we cannot guarantee temperature control in all circumstancesDelays caused by factors beyond our control may affect product condition7. Risk of Loss
7.1 Transfer of Risk
Risk of loss and damage passes to you upon:
Delivery to the specified address, ORHandover to a person at the delivery address, ORPlacement at a designated safe location (if authorized)7.2 Customer Responsibility
Once risk has passed to you, the Company is not liable for any loss, damage, or deterioration of products.
8. Special Delivery Instructions
8.1 Safe Place Delivery
If you authorize delivery to a safe place:
The Company is not responsible for products left at safe locationsProducts left at safe locations are considered deliveredNo refund or replacement for products stolen, damaged, or spoiled after safe place delivery8.2 Third-Party Recipients
If you authorize a third party to receive delivery:
Delivery to such third party constitutes valid deliveryThe Company is not responsible for product handling after such delivery9. Delays and Non-Delivery
9.1 Estimated Delivery Times
All delivery times are estimates only. We are not liable for delays caused by:
Weather conditionsTraffic disruptionsForce majeure eventsThird-party logistics issuesGovernment restrictionsAny circumstances beyond our reasonable control9.2 Compensation for Delays
No compensation, refund, or discount will be provided for delivery delaysIn case of significant delays, the Company may offer a goodwill gesture at its sole discretion9.3 Non-Delivery Claims
Non-delivery claims must be made within 24 hours of the expected delivery date. Claims made after this period will not be entertained.
10. Subscription Deliveries
10.1 Regular Schedule
Subscription deliveries follow a fixed schedule based on your selected frequency (weekly/monthly).
10.2 Schedule Changes
Changes to delivery schedule must be requested 48 hours in advanceHoliday schedules may be adjusted without prior noticeMakeup deliveries for missed scheduled deliveries are at Company's discretion10.3 Vacation/Pause
Subscription pauses must be requested at least 48 hours before the next deliveryPaused subscriptions do not extend the subscription periodPaused subscriptions do not qualify for refunds11. Bulk Orders
Bulk and wholesale orders may have different shipping terms, including:
Extended delivery timeframesMinimum order requirementsSpecial packagingCustom delivery arrangementsContact us for bulk order shipping details.
12. Contact Information
For shipping-related inquiries, contact:
Tiny Harvest Microgreens LLP
Casa Elite C, Lakeshore Greens, Palava Phase 2, Dombivli East 421 204, Mumbai, Maharashtra, India
Email: support@tinyharvestm.com
Phone: +91 7204946360
**Support Hours:** Monday to Saturday, 9:00 AM to 6:00 PM IST