1. Overview
This Cancellation and Refund Policy outlines the terms under which orders may be cancelled and refunds may be issued by Tiny Harvest Microgreens LLP ("Company", "we", "us", or "our"). Due to the perishable nature of our products, our cancellation and refund policies are necessarily strict.
2. Order Cancellation by Customer
2.1 Regular Orders
Orders may be cancelled **only within 2 hours** of order placementAfter 2 hours, orders cannot be cancelled as product preparation begins immediatelyTo request cancellation, contact us at support@tinyharvestm.com or +91 72049463602.2 Subscription Orders
Subscription orders are prepaid for the entire subscription period**Subscriptions cannot be cancelled** once payment is processedSubscription modifications (pause, address change) must be requested **at least 48 hours** before the next scheduled deliveryNo refunds will be issued for unused portions of subscriptions2.3 Cancellation Process
Cancellation requests must be made via email or phoneCancellation is confirmed only upon written confirmation from our teamVerbal or implied cancellation requests are not valid3. Order Cancellation by Company
We reserve the right to cancel any order at our sole discretion, including but not limited to:
Product unavailability or stock issuesPricing or product information errorsSuspected fraudulent activityDelivery location outside our service areaPayment failures or verification issuesForce majeure circumstancesIn case of cancellation by the Company, a full refund will be processed within 7-10 business days.
4. Refund Policy
4.1 Eligible Refunds
Refunds may be considered **only** in the following circumstances:
Order cancelled within the permitted 2-hour windowOrder cancelled by the CompanyProduct delivered in damaged or spoiled condition (must be reported within 2 hours of delivery with photographic evidence)Wrong product delivered (must be reported within 2 hours of delivery)4.2 Non-Refundable Situations
No refunds will be issued for:
Change of mind after the 2-hour cancellation windowProducts consumed or partially consumedProducts not stored according to provided instructionsProducts where packaging has been tampered with after deliveryDelay in consumption leading to natural spoilageNatural variation in product appearance, taste, or sizeSubscription orders (partial or full)Bulk or wholesale ordersOrders cancelled after preparation has begunDelivery not received due to customer unavailabilityIncorrect address provided by customer4.3 Quality Complaints
Quality complaints must be raised **within 2 hours** of deliveryPhotographic or video evidence is mandatoryOur quality team will review the complaint and make a determination at our sole discretionThe Company's decision on quality complaints is final and binding5. Refund Process
5.1 Approved Refunds
Approved refunds will be processed within **7-10 business days**Refunds will be credited to the original payment methodFor COD orders, refund will be processed via bank transfer (customer must provide bank details)5.2 Refund Amounts
Full refund: Only for orders cancelled within 2 hours or cancelled by CompanyPartial refund: At Company's discretion for quality issuesNo refund: For all non-eligible situations listed above5.3 Processing Fees
Any payment gateway fees, transaction charges, or bank fees incurred during the original transaction may be deducted from the refund amountDelivery charges are non-refundable unless the order was cancelled by the Company6. Return Policy
6.1 No Returns
Due to the perishable nature of our products, **we do not accept returns**. Once a product is delivered, it cannot be returned for any reason.
6.2 Replacement
In cases of damaged or wrong products (reported within 2 hours with evidence), we may offer a replacement at our sole discretion, subject to product availability.
7. Subscription-Specific Terms
7.1 No Mid-Term Cancellation
Subscription commitments are for the full subscription period. No early termination is permitted.
7.2 Missed Deliveries
If you are unavailable to receive a delivery, no refund or makeup delivery is guaranteedThe Company may provide a makeup delivery at its sole discretionRepeated missed deliveries may result in subscription suspension without refund7.3 Subscription Price Changes
We reserve the right to change subscription pricing. Existing subscriptions will honor the original pricing until the end of the current subscription period.
8. Dispute Resolution
8.1 Complaint Process
1. Contact our support team within 2 hours of delivery
2. Provide order details and evidence (photos/videos)
3. Our team will review within 24-48 hours
4. Final decision will be communicated via email
8.2 Final Decision
All refund and cancellation decisions made by the Company are final and binding. By placing an order, you agree to abide by these decisions.
9. Modification of Policy
We reserve the right to modify this policy at any time without prior notice. The policy applicable to your order is the one in effect at the time of order placement.
10. Contact Information
For cancellation or refund requests, contact:
Tiny Harvest Microgreens LLP
Email: support@tinyharvestm.com
Phone: +91 7204946360
**Support Hours:** Monday to Saturday, 9:00 AM to 6:00 PM IST